SMS Privacy Policy

By opting in you agree to receive SMS messages from Rob’s Dogs regarding marketing, appointment reminders, scheduling and customers services related information. Standard message and data rates may apply, message frequency varies.

Rob’s Dogs LLC is committed to protecting your privacy. This Privacy Policy (the “Policy”)

governs how we treat the Personal Information that we collect and receive from you in connection

with your use of the SMS Service (“Service”), which we make available to you through a third-party

service provider. This Policy is incorporated into the Terms of Service.

By using the Service, you agree to the terms of this Policy. Rob’s Dogs LLC reserves the

right, in its sole discretion, to modify or change this Policy at any time with or without prior notice to

you. The date of the last update will be posted at the top of this Policy for your convenience. This

Policy, and any changes, are effective as soon as posted. Your continued use of the Service

following the posting of any changes to the Policy constitutes your full acceptance of those

changes.

“Personal Information” is information that individually identifies you, such as your mobile phone

number, user name, screen name, as well as any other Personal Information (social security

number, driver’s license number, passport number, address, email address, browsing history, or

any data that identifies, relates to, or could reasonably be linked to you) that you choose to include

in messages you send through the Service. What Personal Information is collected about you

Through the use of the Service, Rob’s Dogs LLC will receive the following information from

our third party service provider: your mobile phone number when you send a text message to us,

the text of messages that you send to other users of the Service, any user or screen name that you

select in connection with the Service, as well as any comments or feedback regarding the Service

that you send to us. You have the right to (i) request information about the personal data we may

collect from you; and (ii) you have the right to request that we delete the personal information.

How Rob’s Dogs LLC uses Personal Information about you

We use Personal Information to (a) provide you with the Service, (b) process and respond to

inquiries, (c) improve the Service, (d) if necessary, contact you with important announcements or

messages, (e) conduct research, and (f) provide anonymous reporting for internal and external

clients and partners.

Each message that you send through the Service (either to us or to other users of the Service) is

stored on our servers. We retain these messages on our servers. Rob’s Dogs LLC utilizes

servers and services owned by third parties. We will retain your data for as long as necessary to

provide the service and for legal and operational purposes.

Disclosure of your information

We will not rent or sell your Personal Information to other companies or individuals, unless we have

your consent. You can request to opt-out of the sale of your personal information even if we do not

sell your personal information. We may use or disclose such information in any of the following

limited circumstances:

• We have your consent.• We need to enforce our Terms of Service.

• We provide such information to trusted businesses or persons for the sole purpose of

processing Personal Information on our behalf. When this is done, it is subject to

agreements that oblige those parties to process such information only on our instructions

and in compliance with this Policy and appropriate confidentiality and security measures. If

the third party fails to comply with our terms, Rob’s Dogs LLC is not accountable

in any way for any liability or reimbursement.

• We provide such information to third parties who have entered into non-disclosure

agreements with us.

• We provide such information to a company controlled by, or under common control with,

Rob’s Dogs LLC for any purpose permitted by this Policy.

• We respond to subpoenas, court orders, or legal process, or to establish or exercise our

legal rights, or the legal rights of others, or defend against legal claims.

• We believe it is necessary to share Personal Information to investigate, prevent, or take

action regarding illegal activities, suspected fraud, situations involving potential threats to

the physical safety of any person, violations of Rob’s Dogs LLC Terms of Service,

or as otherwise required by law.

• We transfer Personal Information about you if Rob’s Dogs LLC is, or its assets are,

acquired by or merged with another company.

We may share aggregated information with others without further notice. An example of this would

be the number of people who used the Service in a given month or the total number of texts sent in

a given week.

Security

Rob’s Dogs LLC takes precautions to ensure the security of your Personal Information,

including ensuring that our third-party service providers protect the security of your Personal

Information. However, we cannot guarantee that hackers or unauthorized personnel will not gain

access to your Personal Information despite our efforts. You should note that in using the Service,

your information will travel through third party infrastructures which are not under our control (such

as a third-party SMS delivery platform or your carrier network).

We cannot protect, nor does this Policy apply to, any information that you transmit to other users.

You should never transmit personal or identifying information to other users.

Mobile information will not be shared with third parties/affiliates for marketing/promotional

purposes. All the above categories exclude text messaging originator opt-in data and consent; this

information will not be shared with any third parties

Opting in

A mobile user might opt-in by:

• Entering a phone number online,• Sending an Mobile Originating (MO) message containing the word START,

• Filling out a paper form that includes their phone number, or

• Signing up at a point-of-sale location.

Opting out

The Rob’s Dogs LLC third-party service provider gives you the ability to opt out of the

Service for any reason. You can opt out by replying “STOP” at any time to a text from Rob’s Dogs LLC.

Once requested, you will receive a confirmation, and you will no longer receive messages from

Rob’s Dogs LLC.

Children

The Service is not intended for children under 13, and Rob’s Dogs LLC does not knowingly

collect information from children under the age of 13.

Children aged 13 or older should not submit any Personal Information without the permission of

their parents or guardians. By using the Service, you are representing that you are at least 18, or that

you are at least 13 years old and have your parents’ permission to use the service.

Limitation of Liability for Disputes and Breaches

Broadvoice shall not be held liable under any circumstances in the event of a breach, disagreement,

or any other dispute between Company Rob’s Dogs LLC and any of its customers, third parties, or

individuals arising from such breach or dispute. All parties hereby acknowledge and agree that

Broadvoice will not be liable for resolving, indemnifying, or assuming any liability related to disputes

or issues that may arise between the Company Rob’s Dogs LLC and any other parties, including, but

not limited to, claims, damages, or legal actions resulting from such breaches, disagreements, or

disputes.

Questions or concerns?

If you have any additional questions regarding this Policy, please feel free to contact us any time by

replying “HELP”.

Discrimination

We will not discriminate against you for exercising your rights under CCPA and CPRA.